Beat the Managed Services Blues with SonicWall and ConnectWise


Are you a managed services provider (MSP or MSSP)? Are you tired of having to manually account for product and services usage by your customers, or hearing your operations team complain about manually creating and triaging tickets for security and product issues?

Have no fear: SonicWall is excited to launch the official integration of ConnectWise Manage with SonicWall’s portfolio of products. ConnectWise Manage is an out-of-the-box and easy-to-use integration that helps automate the invoicing and billing of security services for your customers. In addition, the integration automates the creation and processing of service tickets within ConnectWise Manage, including the automatic closure of tickets when alerts are closed in the product consoles.

SonicWall partners will now see a new menu option in MySonicWall for ConnectWise Integrations, under their My Workspace menu. Navigating to this page will allow them to not only set up the integration with their ConnectWise Manage instance, but also map tenants to companies.

With this integration:

  1. SonicWall hardware, software and cloud products are added to the product catalog, where partners can set their standard prices
  2. Active SonicWall software and cloud products are listed as additions to their company agreements of choice for automated product usage accounting and invoicing
  3. SonicWall hardware and virtual appliances are added as configurations, which can in turn be shared with other automation platforms like IT Glue
  4. Auto-creation of tickets is enabled based on alerts from Capture Client

This integration supports synchronization of all billable SonicWall products, including all current firewalls, Secure Mobile Access appliances, Capture Client, Cloud App Security and Global Management System, among others. While tickets are limited to alerts from Capture Client in this release, subsequent versions will bring alerts from firewall, Cloud App Security, Wireless and more.

Take a look at this video to see the integration in action!

With the recent changes to how you experience MySonicWall, the enhancements to Risk Meters, the recently launched MSSP Program, and now the launch of the ConnectWise Manage integration, if you’re a managed services provider, you can rest assured that SonicWall has your back!

Like what you see but want more? It’s in the works — we already have a ConnectWise Automate integration available as a preview. Feel free to reach out via our Communities if you need more information, and stay tuned for more integrations with other Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) platforms!

Suroop Chandran
Senior Product Manager | SonicWall
Suroop leads product management for the SonicWall Capture Client and SonicWall Web Application Firewall products and is the subject matter expert on reporting, alerting and dashboarding for the SonicWall Capture Security Center. With over 12 years of cybersecurity experience, Suroop has played multiple roles from being a security analyst in a SOC to building SOCs for Fortune 500 companies, to helping regional and global MSSPs develop their own SOC services.